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Tyne Bridge at twilight

MyTyne Help Hub

Essential Contacts

Newcastle & Gateshead emergency numbers, council services, healthcare, transport and community support — all in one place.

Call 999Browse contacts
Status: Normal
Immediate Danger

999

Emergency Services: Fire, Police, Ambulance & Coastguard.

Call now
Medical Help

111

NHS Non-Emergency. Get help with symptoms and advice.

Call now
Non-Urgent Crime

101

Northumbria Police. Report non-urgent crimes or information.

Call now

Emergency

Immediate danger and national emergency lines

National

Missing People Helpline

Support if someone is missing.

  • 24/7
Call Website
Tyne and Wear

Fire & Rescue (non-emergency)

Non-emergency fire and rescue enquiries.

    Website

    Health & Medical

    NHS, hospitals and urgent care

    Hospital

    Royal Victoria Infirmary (RVI)

    Main hospital switchboard and A&E.

    • Queen Victoria Road, Newcastle upon Tyne
    Call Website
    Hospital

    Queen Elizabeth Hospital

    Gateshead Health NHS Foundation Trust.

    • Queen Elizabeth Avenue, Gateshead
    Call Website
    Hospital

    Freeman Hospital

    Newcastle Hospitals — Freeman Road.

    • Freeman Road, Newcastle upon Tyne
    Call Website
    NHS

    Find a GP / Pharmacy

    NHS service finder for GPs, pharmacies and urgent treatment centres.

      Website

      Utility Emergencies

      Gas, power, water and network faults

      Gas Leak?

      Gas Emergency (SGN)

      Smell gas? Leave the building and call from outside.

      • 24/7
      Call Website
      Power Cut?

      Power Cut (Northern Powergrid)

      National power cut number.

      • 24/7
      Call Website
      Water Burst?

      Water Emergency (Northumbrian Water)

      Leaks, bursts and water emergencies.

      • 24/7
      Call Website
      Network

      Openreach Damage

      Report damage to telecoms infrastructure.

        Call Website
        Flooding

        Floodline (Environment Agency)

        Flood warnings and advice.

        • 24/7
        Call Website

        Police & Safety

        Non-emergency crime and community safety

        Crime reporting

        Northumbria Police — Report Online

        Report non-urgent crime online.

          Report Website
          Safety

          Hate Crime Reporting

          Report hate crime to the police.

            Report Website

            Council Services

            Newcastle and Gateshead council contacts

            Council

            Newcastle City Council

            Switchboard, bins, parking, housing, benefits and more.

            • Mon–Fri office hours
            • Civic Centre, Newcastle upon Tyne
            Website Website
            Council

            Gateshead Council

            Switchboard and online services for Gateshead residents.

            • Mon–Fri office hours
            • Civic Centre, Gateshead
            Website Website

            Transport

            Metro, buses, trains and highways

            Public transport

            Nexus Metro — Customer Relations

            Metro information and customer relations.

              Call Website
              Public transport

              Nexus Metro Security

              Metro security line.

                Call Website
                Trains

                National Rail Enquiries

                Train times and disruption.

                  Call Website

                  Community Support

                  Mental health, money advice and family help

                  Money & Benefits

                  Citizens Advice

                  Advice on benefits, debt, housing and consumer issues.

                    Call Website
                    Family & Children

                    Childline

                    Help for children and young people.

                    • 24/7
                    Call Website
                    Family & Children

                    NSPCC Helpline

                    Report concerns about a child.

                      Call Website
                      Domestic Abuse

                      National Domestic Abuse Helpline

                      24-hour support for women experiencing domestic abuse.

                      • 24/7
                      Call Website

                      Local Representatives

                      MPs, mayor and councillors

                      Regional

                      North East Mayor

                      Office of the North East Mayor — update contact details in admin.

                        Website
                        Local democracy

                        Find your councillor

                        Look up ward councillors via your council website.

                          Website

                          Animals

                          RSPCA and animal welfare

                          Animal Welfare

                          RSPCA Cruelty Line

                          Report animal cruelty or neglect. Local branch details can be added in admin.

                            Call Website

                            Local Reporting

                            Fly tipping, potholes and street faults

                            Street reporting

                            Fly Tipping — Newcastle

                            Report fly tipping to Newcastle City Council.

                              Website
                              Street reporting

                              Potholes — Newcastle

                              Report a pothole or highway fault.

                                Website
                                Street reporting

                                Street Lighting — Gateshead

                                Report broken street lights in Gateshead.

                                  Website

                                  Numbers wrong or missing? Contact us and we'll update them.